( Ian Baldwin's - Think Like Customers Training Program )
Embedded Files
Videos
Table of Contents
Moments of Truth
moments of truth.pdfApproaching the Customer
Approaching the Customer.pdfWhat's in it for the Customer?
What's in it for the Customer.pdfProduct Knowledge - Decoding Hard Goods
De-Mystifying Plants
De-Mystifying Plants.pdfProduct Knowledge - Green Goods
Listening to the Customer
Listening to the Customer.pdfSelling Success
Selling Success.pdfTie-Ins Are a Service
Plant Magic
Plant Magic.pdfPlanting Comparisons
Closing the Sale
closing the sale.pdfTLC Wrap
TLC Wrap.pdfMothers Day Weekend
Mothers Day Weekend .pdfPage updated
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